Neptune Tours Egypt
Privacy Policy
Last updated: 11 November 2026
This policy explains how Neptune Tours Egypt uses personal information when you visit neptunetours.com, send an enquiry, or arrange a tour, transfer, cruise, hotel or travel package with us.
Who to contact
Neptune Tours Egypt, 05 Mokhles Al Alfi, District 1, Nasr City, Cairo, Egypt 11765. For privacy questions or requests, email info@neptunetours.com. You can also use our contact page.
Information we receive
- Enquiry details: your name, email address, telephone or WhatsApp number, destination, travel dates, requested service and message.
- Booking details: passenger numbers, pickup and drop-off points, flight or hotel information, preferences and information you provide to arrange the requested service. We may request identity or passport details only when needed for a particular supplier, permit or booking.
- Website information: technical and usage information such as browser, device, IP address and pages visited, collected through website tools described below.
How we use information
We use your information to answer enquiries, prepare quotes, check availability, confirm and operate bookings, communicate changes, provide customer support, protect the website and meet applicable legal obligations. We use website usage information to understand and improve the site and to measure advertising performance.
WhatsApp, analytics and other providers
When you choose a WhatsApp enquiry button or form, your browser opens WhatsApp with the details you entered; WhatsApp's own privacy terms then apply to that communication. Our pages also load Google advertising measurement tools and Microsoft Clarity. Those providers may receive technical information and use cookies or similar technologies according to their own policies. We may share the information needed to fulfil a booking with relevant hotels, cruise operators, transport providers, guides or other service suppliers.
International handling and retention
Some service providers may process information outside Egypt. We keep personal information only as long as reasonably needed for enquiries, booking administration, support, recordkeeping and legal obligations, then delete or anonymize it when it is no longer needed. The period can vary with the service and applicable requirements.
Your choices and requests
You may ask what personal information we hold about you and request correction or deletion, subject to applicable legal and booking-record obligations. You may also object to or ask us to limit certain uses and withdraw a consent you previously gave where applicable. Contact us at info@neptunetours.com with enough detail to identify your request. We may need to verify your identity before acting on it.
Security and changes
We take reasonable steps to protect information, but no online transmission is completely secure. If we change this policy, we will post the updated version and date here. For booking conditions, see our Terms & Conditions.