Neptune Tours Egypt

Booking Terms & Conditions

Last updated: 11 November 2026

These terms apply to bookings made directly with Neptune Tours Egypt for tours, private transfers, cruises, hotels and travel packages. A written quote or confirmation may include service-specific conditions. If they differ from these general terms, the written conditions for your booking apply, subject to applicable law.

1. Enquiries and confirmation

Sending a website form, WhatsApp message or email is a request, not a confirmed reservation. We check availability and provide the itinerary, inclusions, price, payment method and any supplier conditions. A booking is confirmed when we send written confirmation after any required payment or other stated confirmation step. Hotels, flights, cruises and other supplier services remain subject to their availability until confirmed.

2. Prices and payment

The written quote identifies the price, currency, inclusions, exclusions and payment schedule for your booking. Prices shown on the website may change before confirmation. Our published Hurghada transfer request flow states that no prepayment is required and payment may be made to the driver or under the payment instructions we give for that transfer. Other tours, cruises, hotels and packages may require a deposit or advance payment; we will state this before you confirm.

3. Changes and cancellations

To change or cancel a booking, contact us promptly in writing by email or WhatsApp and include your booking details. The applicable deadlines, charges and refund conditions depend on the service and supplier and will be provided with your quote or confirmation. A requested change is effective only after we confirm it. If a supplier cannot provide a confirmed service, we will contact you to discuss an available alternative or the applicable refund for that service.

4. Travel details and participation

Please check that names, dates, flight details, hotel or pickup address, passenger numbers and contact details in your confirmation are correct. Tell us promptly if anything changes. Travelers are responsible for valid travel documents, visas and any entry or health requirements that apply to them. Please tell us about accessibility needs or other important requirements before booking so we can check what can be arranged.

5. Operations and suppliers

Pickup times and itineraries may need reasonable adjustments because of flight changes, traffic, weather, site access or other operational circumstances. We will communicate material changes when we can. Some services are delivered by independent hotels, carriers, cruise operators, guides or transport suppliers. The booking confirmation identifies what is included in the service you purchased.

6. Problems during travel

If a service does not match your confirmation, contact us as soon as possible so we can investigate and try to resolve it while you are traveling. Keep your booking confirmation and relevant receipts or messages. You can send a follow-up complaint to info@neptunetours.com.

7. Website and privacy

Information and images on this website describe available services but do not by themselves create a booking. Please rely on your written confirmation for the services and conditions purchased. Our Privacy Policy explains how we use personal information.